Your path

How it works

From the first call to solved — here's what to expect, step by step.

  1. You get a call or a visit

    Someone from Pathway reaches out on behalf of your health plan. Want to be sure it's us? Hang up and call your member line — we'll be there.

  2. We talk about daily needs

    A few friendly questions about food, housing, rides, and bills. You only share what you want to share.

  3. We build your plan together

    You choose what to work on first. We find the programs near you that actually fit your life.

  4. We make the connections

    Applications, phone calls, appointments — we do them with you, not just for you.

  5. We follow up until it's solved

    Your navigator checks in until the help actually arrives. And after that, the door stays open.

What to expect at a home visit

We always show ID
About 20–30 minutes
A family member can join

Ready to take the first step?

No cost to you, private, and it will not affect your ongoing Medicaid eligibility.

Contact us